1. Who We Are
ICON Communities is operated by BeThereSMG LLC, a Veteran-Owned Small Business based in Stafford, Virginia. This policy covers data collected through communities.theicon.ai.
2. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email, password (hashed) | Authentication, session management |
| Firm Data | Company name, CAGE code, NAICS codes | Cohort segmentation, terrain matching |
| Payment Data | Stripe checkout session (we never see card numbers) | Session purchases, seat claims |
| Usage Data | Pages visited, features used, IP address | Analytics, security, service improvement |
| Terrain Codes | Code used, timestamp, community | Campaign attribution, seat management |
3. How We Use Your Data
- Deliver intelligence products and cohort session access
- Process payments through Stripe (PCI-DSS compliant)
- Segment cohorts by NAICS and terrain for relevant intelligence
- Send transactional emails (session confirmations, GPS Brief delivery)
- Improve our platform and intelligence products
4. What We Don't Do
- We do not sell your data to third parties
- We do not share your firm's intelligence profile with other community members
- We do not use your data for advertising targeting
- We do not store payment card information (Stripe handles this)
5. Data Storage and Security
Data is stored on AWS infrastructure (us-east-1) using encrypted RDS databases. Secrets are managed through AWS Secrets Manager. Sessions use secure, httpOnly cookies with SameSite=Lax.
6. Third-Party Services
- Stripe — Payment processing (Stripe Privacy Policy)
- AWS — Infrastructure and data storage
- Brevo — Transactional email delivery
- YouTube — Embedded video content for After Show and GPS Briefs
7. Data Retention
Account data is retained while your account is active. Terrain code usage and session records are retained indefinitely for intelligence provenance and audit purposes. You may request deletion of your account data by contacting us.
8. Your Rights
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your account
- Export your data in a portable format
To exercise these rights, contact our team or email [email protected].
9. Cookies
We use essential session cookies for authentication. We do not use third-party tracking cookies or advertising pixels.
10. Children's Privacy
ICON Communities is not intended for individuals under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.
12. Contact
Privacy questions: Contact us or email [email protected].
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